In case tumexcelprohl.com appears on your bank statement, it implies that you have made a membership purchase with Tumexcelpro. Following your initial membership acquisition, you should have received a welcome email containing login credentials forTumexcelpro. Please check your inbox for that email.

There are several ways in which you can cancel your membership on our website:

• Log in to your account, go to your Profile, and click “Cancel Membership” button
• Go to “Cancel Membership” page of your account and click the “Cancel Membership” button
• Cancel it directly through this support page. To do this, go to the section titled “Find Your Membership” and enter your email and the last 4 digits of your credit card in the dedicated fields. Click the “Search” button, and you will easily find your membership. Then, click the offered “Cancel Membership” button
• Simply contact our support agents and request membership termination

If you have issues finding your login credentials, please contact customer support.

Email: [email protected]
Phone: +420 378 880 004

Our support team is available Mon - Fri 8:00am-23.00 AM (+2 GMT). We endeavor to address your concerns within 48 hours on weekdays; please note, however, that our support is closed on weekends.

Following your purchase, you can locate your invoices under the section labeled 'My Account > Orders'.

We offer a 100% refund if requested within 14 days of purchase. Should you be unsatisfied with your membership, contact us within 14 days for a full refund. For other cases, our customer support team will review and assist individually. To Request a Refund, Please Contact:

Email: [email protected]
Phone: +420 378 880 004

Our support team is available Mon - Fri 8:00am-23.00 AM (+2 GMT). We endeavor to address your concerns within 48 hours on weekdays; please note, however, that our support is closed on weekends.